At der365, your privacy is treated with the same seriousness as your account security. This Privacy Policy explains precisely what personal information we collect, how it is used, who may access it, and the rights you hold as a registered player on Bangladesh's leading online betting platform.
Our Privacy Commitments
All personal data collected by der365 is stored on encrypted servers. Access to stored player data is restricted to authorised personnel only and is protected by multi-layer access controls and audit logging.
der365 does not sell, lease, or trade your personal information to any unaffiliated third party for commercial or marketing purposes. Your data is used exclusively to deliver and improve services on the der365 platform.
Every page and every transaction on der365 is protected by SSL (Secure Sockets Layer) encryption. This ensures that data transmitted between your device and our servers cannot be intercepted by third parties.
As a der365 player, you have the right to request a full copy of the personal data we hold about you. You may also request correction or deletion of your data by contacting [email protected] at any time.
der365 uses cookies solely to maintain session state, remember your preferences, and analyse aggregate Platform usage. We do not use tracking cookies to build advertising profiles or share browsing behaviour with ad networks.
der365 will only send promotional communications to players who have explicitly opted in to receive them. You may withdraw your marketing consent at any time by updating your communication preferences or emailing [email protected].
This Privacy Policy ("Policy") describes how der365 ("we", "us", "our ", "der365 Platform", "the Platform") collects, uses, stores, and protects the personal information of individuals ("you", "the Player", "the User") who access or use the der365 website at https://der365.app and all associated services offered thereon.
This Policy applies to all players registered on der365, visitors who browse the Platform without registering, and any individual who contacts our support team. By using der365, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy, both of which are accessible via the footer navigation of this website. Where any conflict arises between this Policy and those documents with respect to data privacy matters, this Privacy Policy shall prevail.
For the purposes of this Privacy Policy, der365 acts as the data controller in respect of the personal data collected from players and visitors. der365 is responsible for determining the purposes for which and the means by which personal data is processed on the Platform.
All privacy-related enquiries, data access requests, and deletion requests should be directed to our dedicated support team at [email protected]. We aim to acknowledge all privacy-related correspondence within 48 hours of receipt and to resolve requests within 30 calendar days.
der365 collects only the personal data that is reasonably necessary to provide our services, verify player identity, process financial transactions, and comply with responsible gaming obligations. The categories of personal data we collect are set out in the table below.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, national ID number, photograph | KYC verification, age confirmation, fraud prevention |
| Contact Data | Mobile number (Bangladesh), email address, district/city of residence | Account communication, support correspondence, promotional opt-ins |
| Financial Data | bKash/Nagad/Rocket account number, Visa/Mastercard last 4 digits, transaction history | Deposit and withdrawal processing, fraud detection, AML compliance |
| Technical Data | IP address, browser type, device model, operating system, session timestamps | Platform security, fraud prevention, service optimisation |
| Usage Data | Games played, betting history, session duration, pages visited, search queries within Platform | Responsible gaming monitoring, personalisation, product improvement |
| Communications Data | Live chat transcripts, email correspondence, support ticket content | Quality assurance, dispute resolution, compliance records |
| Verification Documents | Scanned NID, passport, utility bill, payment method ownership proof | KYC compliance, withdrawal authorisation, account security |
We do not collect special category data (such as health records, religious beliefs, or biometric data) except where voluntarily provided in the context of a responsible gaming self-exclusion request or a support enquiry.
We collect data directly from you when you register an Account on der365, complete the KYC verification process, make a deposit or withdrawal, contact our support team, respond to a survey or promotion, or update your Account profile settings.
When you access der365, our servers automatically record certain technical data including your IP address, the URL of the page you accessed, the date and time of your visit, the type of browser you are using, and your device's operating system. This data is collected via server logs and session management tools and is used for security monitoring and service improvement purposes.
der365 uses cookies, web beacons, and similar tracking technologies to maintain session state, remember your language and display preferences, and gather aggregate analytics about Platform usage. For a full description of how we use cookies, please refer to Section 10 of this Policy.
When you make a financial transaction on der365 via bKash, Nagad, Rocket, Upay, SureCash, Visa, or Mastercard, our payment processing partners may share transactional confirmation data with us, including transaction reference numbers and timestamps. We do not receive or store your full payment credentials; those are handled directly by the respective payment service provider.
der365 processes your personal data only where a lawful basis exists for doing so. The primary legal bases on which we rely are as follows:
der365 uses the personal data we collect for the following specific purposes:
To facilitate financial transactions on der365, we share the minimum necessary personal data (such as account identifiers and transaction amounts) with our approved payment partners, including bKash, Nagad, Rocket, Upay, SureCash, and card network processors. These providers are contractually obligated to handle your data securely and are not permitted to use it for any purpose other than processing the relevant transaction.
der365 engages third-party service providers for hosting, cloud storage, cybersecurity, and Platform analytics. These partners act as data processors on our behalf and are bound by data processing agreements that require them to process your data only on our documented instructions and to maintain appropriate security standards.
Certain games available on der365 are provided by third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (such as game round outcomes and wager amounts) to facilitate gameplay and jackpot processing. They do not receive your personal identity data unless required for a specific jackpot verification process.
der365 may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we are legally required to do so, where such disclosure is necessary to prevent or detect crime, or where we believe in good faith that disclosure is necessary to protect the rights, property, or safety of der365, its players, or the public.
In the event of a merger, acquisition, or sale of all or a material portion of der365's assets, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via their registered email address prior to any such transfer, and the new data controller will be bound by this Privacy Policy or an equivalent standard.
der365 is operated primarily for players in Bangladesh. However, certain service providers and infrastructure partners may process personal data in data centres located outside Bangladesh. Where such transfers occur, der365 ensures that appropriate contractual safeguards are in place to protect your data to a standard equivalent to that described in this Policy. By using the der365 Platform, you acknowledge and consent to such transfers where technically necessary to deliver our services.
der365 retains personal data for only as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:
When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.
der365 uses the following categories of cookies on the Platform:
der365 does not use advertising cookies, retargeting cookies, or any technology that tracks your browsing activity across third-party websites for the purpose of building advertising profiles or serving targeted advertisements.
You may control cookie settings through your browser's built-in privacy settings. Please note that disabling strictly necessary cookies will affect the functionality of your der365 Account.
As a user of der365, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered Account username and the nature of your request.
der365 will respond to all verified privacy rights requests within thirty (30) calendar days. In complex or high-volume cases, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
The der365 Platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or store personal data from any individual under the age of 18. If we become aware that personal data has been collected from a minor, we will immediately delete that data and close the associated Account. If you have reason to believe that a minor has registered on der365, please contact us immediately at [email protected].
der365 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While der365 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are encouraged to use a strong, unique password for your der365 Account and to notify us immediately if you suspect any unauthorised use of your Account.
The der365 Platform does not contain outbound links to third-party websites. However, payment processing pages served by bKash, Nagad, Rocket, and other payment partners may redirect you to their own interfaces to complete transactions. These third-party services operate under their own privacy policies, which der365 does not control. We encourage you to review the privacy policy of any payment provider you use in connection with der365 transactions.
der365 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players by email to their address on file and display a prominent notice on the Platform for a minimum of fourteen (14) days following the update. The "Last Updated" date at the top of this document will always reflect the date of the most recent revision.
Your continued use of der365 following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the Platform and may request Account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which der365 processes your personal data, please reach out to our support team. We operate seven days a week, 24 hours a day, on Bangladesh Standard Time (BST, UTC+6).
Privacy and Data Enquiries: [email protected] (plain text — not a clickable link)
Please include your registered Account username, the nature of your privacy request, and any relevant details that will allow us to locate and process your data efficiently. All legitimate privacy requests will receive a written response within 30 calendar days.